At Vexor, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you use our services. By using our website or subscribing to our services, you agree to the practices outlined below.

1. Information We Collect

We collect and process information necessary to provide you with hosting, email, and related services. This may include:

• Personal details such as your name, email, phone number, and billing information.
• Domain registration details, as required by accredited registrars.
• Technical data such as IP addresses, usage logs, and service performance data.

2. How We Use Your Information

We use your information to:

• Provide, manage, and support our hosting and digital services.
• Process payments securely via approved providers (e.g., PayFast).
• Verify your identity when required.
• Send important service notifications, invoices, and renewal reminders.
• Comply with legal and regulatory requirements.

3. Sharing of Information

• We may share information with accredited domain registrars to register or transfer your domain.
• We may share data with trusted suppliers or technology partners strictly for service delivery.
• We do not sell or rent your personal information to third parties.
• We may disclose information if required by law, regulatory bodies, or to resolve disputes.

4. Data Security

• We implement industry-standard security measures to protect your information.
• While we take all reasonable steps to secure data, no system is 100% immune to breaches.
• In the event of a security compromise, we may investigate your account to protect our infrastructure and other clients.

5. Your Responsibilities

• You are responsible for maintaining accurate contact details in your client account.
• You must secure your own login details, devices, and email configurations.
• You are responsible for ensuring compliance with our Acceptable Use Policy.

6. Data Retention

• We retain data as long as necessary to provide services or as required by law.
• Domain information is retained according to registrar policies.
• Backups may be created for disaster recovery but are not guaranteed. Clients remain responsible for maintaining their own backups.

7. Email & Communication

• We provide spam and virus filtering but are not responsible for lost or quarantined emails.
• We may inspect emails for compliance with anti-spam and security measures.
• We will send you essential service-related communications (billing, downtime alerts, renewals).

8. Your Rights

In line with the Protection of Personal Information Act (POPIA):

• You may request access to the personal information we hold about you.
• You may request corrections or updates to your personal details.
• You may withdraw consent for certain processing, subject to legal/contractual limits.

9. Domains and Ownership

• Domain registration data is subject to registrar terms and conditions.
• Clients are responsible for domain renewal settings and spelling accuracy.
• Vexor is not liable for expired, misspelled, or auto-renewed domains.

10. Liability & Indemnity

• Vexor is not liable for losses, damages, or claims caused by downtime, data loss, or third-party actions.
• Clients indemnify Vexor against claims arising from misuse, illegal content, or disputes over domain ownership.
• Our liability is limited to the pro-rata monthly fee for the affected service.

11. Updates to This Policy

We may update this policy from time to time to reflect legal, technical, or business changes. Updated versions will be published on our website, and your continued use of services constitutes acceptance.

Updated 27 August 2025